From Concern to Trust: How Privacy Shapes Public Adoption of Western Versus Non-Western Online GenAI Services

Authors

  • Dr. Amir Schreiber Academic Author
  • Dr. Ilan Schreiber Author

Keywords:

Oneline Services, Privacy, AI, Generative AI, AI risks

Abstract

This study investigates how privacy concerns influence public trust and adoption of online Generative AI (GenAI) services, specifically comparing western (e.g., ChatGPT) and non-western (e.g., DeepSeek) services. A national cross-sectional survey was conducted across diverse demographics, exploring privacy risks related to both online purchasing and Online GenAI Services usage. This research fills a knowledge gap by specifically examining public perception of privacy protection across western versus non-western Online GenAI Services. To accomplish that we introduce a new index named Adoption-to-Concern Ratio (ACR). Findings indicate that public privacy concern for western Online GenAI Services is moderate, yielding relatively high adoption willingness. Concern intensifies significantly for non-western services, including foreign government exploitation and unintended data use. This translates to significantly reduced willingness to adopt non-western services. While price reduction modestly promotes adoption, superior quality/accuracy is a more effective driver for non-western Online GenAI Services. Non-western developers must build trust through transparency and demonstrate superior quality, not just lower cost. Western providers need more active measures beyond legal compliance to maintain trust. Growing concerns with AI privacy affect public trust and adoption and they manifest in geopolitical tensions around data sovereignty and ethical dilemmas about IP.

Author Biographies

  • Dr. Amir Schreiber, Academic

    Dr. Amir Schreiber is a Senior Director at Bank Hapoalim, one of country's largest banks, where he leads the Cyber Risk Management department. His background includes serving as the Chief Information Security Officer & Chief Cyber Defense Officer at Isracard Group, country's leading credit card company. Beyond his expertise in cybersecurity, Amir is an innovative researcher on AI, risk management, social networks analysis, a keynote speaker at international and governmental conferences and serves as a Senior Lecturer at the Ashkelon Academic College and teaches at the Hebrew University's Center of Executive Training. Previously, he founded and managed the Internet & Mobile Department at Bank Hapoalim.

  • Dr. Ilan Schreiber

    Dr. Ilan Schreiber is a renowned expert in Artificial Intelligence. He currently serves as a Senior Lecturer at Ashkelon Academic College and teaches at the Hebrew University's Center of Executive Training. His academic career includes former positions in Tel Aviv University and the Open University. Beyond academia, Dr. Schreiber has held prominent roles in both international and local IT sectors. Notably, he was the Team Leader of Expert Systems at IBM Research Labs, served as the Chief Technology Officer at Matrix Group, and was the Vice President of Technology at One Group.

Published

2026-05-28

Issue

Vol. 14 No. 1 (2026)

Section

Articles